Cookie Policy

This Cookie Policy explains how Solaxis AI LLC, a California limited liability company located at 254 Howes Dr, Los Gatos, CA 95032 ("Solaxis AI," "we," "us," or "our"), uses cookies and similar technologies on our marketing website at solaxis.ai and our application at dashboard.solaxis.ai (together, the "Service"). It describes what these technologies are, the categories we use and why, how they relate to our sub-processors, and the choices available to you. This policy forms part of, and should be read together with, our Privacy Policy.

1. What Cookies and Similar Technologies Are

Cookies are small text files that a website places on your device to recognize your browser, keep you signed in, remember your preferences, and measure how the Service is used. We also use technologies that serve similar purposes, which we refer to collectively in this policy as "cookies" unless we state otherwise:

• Cookies — first-party cookies set by Solaxis AI and third-party cookies set by services we or a connected merchant integrate (for example, payment and analytics providers).
• Pixels and tags — small pieces of code or tiny images, including our first-party attribution pixel, that record an event such as a page view or a conversion.
• Local storage — browser storage used to retain interface state and preferences on your device.

2. How and Why We Use Cookies

We use cookies to:

• authenticate you, secure your session, and protect the Service against fraud and abuse;
• remember your settings and improve usability;
• measure how visitors navigate the Service and a connected merchant's funnel, so that conversions can be attributed to the content, campaign, or channel that drove them; and
• where you have opted in, support marketing measurement and retargeting that a merchant has chosen to enable.

Some cookies are set directly by Solaxis AI. Others are set by the merchant's connected services and are governed by their own policies (see Section 4). We rely on cookies that are strictly necessary on the basis of our legitimate interest in operating a secure Service; all other cookies are used only with your consent, which you may withdraw at any time (see Section 5).

3. The Four Categories We Use

Our consent banner groups cookies into four categories. Strictly Necessary cookies are always active and cannot be switched off. The Functional, Analytics, and Marketing categories are off by default and are set only after you opt in.

3.1 Strictly Necessary

These cookies are essential for the Service to function and to keep it secure. Because the Service cannot operate without them, they are always on and cannot be disabled through the banner.

• Session authentication — an HTTP-only, signed session cookie that maintains your authenticated session in the dashboard. It is not readable by client-side scripts.
• Security and CSRF state — cookies that protect against cross-site request forgery during sign-in, OAuth installs, and other state-changing actions.
• Consent record — a cookie that stores your cookie preferences so we can honor them on later visits.

3.2 Functional

These cookies remember choices you make to improve your experience. They are optional and set only with your consent.

• Preferences and interface state — for example, theme selection and sidebar layout, remembered across sessions (typically using local storage).

3.3 Analytics

These cookies help us, and the merchants who connect their stores, understand how visitors use the Service and a merchant's funnel so that performance can be measured and improved. They are optional and set only with your consent.

• First-party attribution pixel (_opal_cid) — a first-party identifier we set to measure conversions across a connected merchant's funnel, so that a sale can be attributed to the content, campaign, or channel that drove it. It has a lifetime of 90 days, is scoped to the relevant first-party domain, and is not shared with third-party advertising networks.
• Google Analytics 4 — where a merchant connects GA4 and you consent, Google sets analytics cookies to measure traffic and engagement. This processing is governed by Google's privacy terms.

3.4 Marketing

These cookies support advertising measurement and retargeting. They are optional, off by default, and set only where a merchant has chosen to connect an advertising service and you have given your consent.

• Meta and similar advertising pixels — where a merchant connects an advertising platform such as Meta and you consent, the provider may set cookies to measure ad performance and deliver retargeted advertising. This processing is governed by the relevant provider's policies. If you do not consent to Marketing cookies, these are not set.

4. First-Party vs. Third-Party Cookies

First-party cookies are set by Solaxis AI directly. These include the strictly necessary session and security cookies, the consent record, and the _opal_cid attribution pixel.

Third-party cookies are set by services we or a connected merchant integrate, and are governed by those providers' own privacy policies rather than this one:

• Stripe — when you add or manage a payment method, you interact with Stripe-hosted checkout and billing pages that set their own cookies, governed by Stripe's privacy policy.
• Shopify — during a connected store's checkout, Shopify may set its own cookies, governed by Shopify's privacy policy.
• Google Analytics 4 — set only where a merchant connects GA4 and you consent to Analytics cookies.
• Meta — set only where a merchant connects Meta and you consent to Marketing cookies.

5. Consent and Managing Your Preferences

When you first visit the Service, a cookie consent banner lets you accept or reject the optional categories — Functional, Analytics, and Marketing. Strictly Necessary cookies are always active because the Service cannot function without them. Your choices are recorded so we can honor them on subsequent visits.

You can change or withdraw your consent at any time using the "Cookie settings" link in the footer of the Service, which reopens the consent banner. Withdrawing consent does not affect cookies already used while consent was in place, and it does not disable Strictly Necessary cookies.

6. Do Not Track (DNT)

We honor the DNT (Do Not Track) browser signal. When your browser sends a Do Not Track signal, we automatically treat it as a rejection of all non-essential categories — Functional, Analytics, and Marketing — and do not set those cookies, including the _opal_cid attribution pixel. Strictly Necessary cookies continue to operate so the Service remains functional and secure.

7. Managing Cookies in Your Browser

In addition to our consent banner, most browsers let you view, block, or delete cookies through their settings, and to set preferences for first-party and third-party cookies. Blocking or deleting cookies may affect your experience: if you block Strictly Necessary cookies, core parts of the dashboard — such as signing in — will not work. For browser-specific instructions, see your browser's help documentation:

• Chrome
• Firefox
• Safari
• Microsoft Edge

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use or in applicable law. When we make material changes, we will update the date on this page and, where appropriate, provide notice by email or an in-dashboard notice and request renewed consent. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Cookie Policy or how we use cookies, contact Solaxis AI LLC at admin@solaxis.ai or by mail at 254 Howes Dr, Los Gatos, CA 95032.